The windmill tilting crusade of trying to get Dell to deliver on its high-end next-day warranty service remains an on-going drama. (Updates to the log will go http://www.livejournal.com/users/ozdachs/41568.html ).
This post is my misery-love-company entry. I never heard of “Dell Hell” before this week, for example. Now I know that there are legions of suffers.
I still don’t understand why some legal group hasn’t filed a class-action suit for charging and not delivering, but maybe my research will enlighten me.
Business Week, “Hanging Up On Dell”
Houston Chronical, “Dell, Are You Listening?”
Dell Entries in Jeff Jarvis’s Buzz Machine Blog
more to follow — have to get some work done!
I only got a 46… 🙁