The windmill tilting crusade of trying to get Dell to deliver on its high-end next-day warranty service remains an on-going drama. (Updates to the log will go http://www.livejournal.com/users/ozdachs/41568.html ).
This post is my misery-love-company entry. I never heard of “Dell Hell” before this week, for example. Now I know that there are legions of suffers.
I still don’t understand why some legal group hasn’t filed a class-action suit for charging and not delivering, but maybe my research will enlighten me.
more to follow — have to get some work done!