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gethuman recently re-rated 500 companies on the quality of their telephone customer service.  The results are ugly:

Grade – % of total number of companies
A – 1.80%
B – 4.01%
C – 3.81%
D – 6.01%
F – 84.37%
(from the gethuman blog)

The results are no surprise.  Too many companies seemed determined to dissuade consumers from getting help and to make consumers understand their own corporate divisions and policies.

The gethuman report card is getting a lot of press, including articles in the Washington Post.  While the media coverage of corporations being handed failing grades is satisfying to read, the real meat of the gethuman project is their list of company service numbers and instructions on how to bypass the automated attendants.

Before you make your next call, learn how to get to a human.

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5 Responses to How to Talk to a Human

  1. Anonymous says:

    I saw it four times when I was in San Francisco. Crossed the ocean just to see it. It was great. Will never regret that I decided to go.

    I liked the turning points, just when you think you believe one person something is said or happens and you are not sure anymore who to believe. I loved the open end and that you are never told who was right and who was wrong. You have to make up your own mind and think about it.

    The actors did a fantastic job on stage, being on stage for 85 minutes without intermission, and going through all kinds of emotions.

  2. Anonymous says:

    My vet is about the same. To take Turbo there to say hello is $300. I’m facing a $2,500 bill this month for his surgery. I hope they don’t have the nerve to gouge me on the medicine, but I’m pretty sure they will.

  3. Anonymous says:

    I saw him pass by, but that’s about it.

  4. Anonymous says:


    I, personally, think that is just the right height and just the right darkness.

  5. Anonymous says:

    In reading through Maurie’s intelligent Musings, one concludes that he lived a fulfilling and productive life. You were fortunate to know him.

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